A help desk that fits on one screen
Uplio covers the full life of a support request, from the moment a customer writes in to the moment it's closed, without the setup overhead.
Collect requests without building anything
Every workspace comes with a hosted submission form. Customers describe their problem, you get a structured ticket.
- Public submission page per workspace, ready to share
- No customer accounts or logins required
- Create tickets from your own app with the REST API
- Automatic confirmation email to the customer
See everything on one board
Tickets live on a kanban board. Drag them between columns as work progresses and let priority labels tell you what comes first.
- Statuses: Open, In progress, Waiting for feedback, Closed
- Low, normal and high priorities
- Board and list views of the same tickets
- Dashboard with ticket stats and recent activity
#128
Can't reset my password
High#131
Export to CSV feature request
Low#126
Invoice shows wrong VAT number
Normal#119
Login link expired
NormalEvery reply in one thread
Answer customers directly in the ticket. They follow up on their own ticket page, so context never gets lost in someone's inbox.
- Threaded messages on every ticket
- Customer ticket page to read and reply
- Email alert to the team for new tickets
- Full history for whoever picks the ticket up next
Your brand, not ours
The customer-facing pages carry your name, logo and colors, so support feels like part of your product.
- Custom logo, favicon and tagline
- Your primary and secondary brand colors
- Workspace ID you choose, used in your public links
Workspaces for every product
Run support for several products or clients from one account, each kept neatly apart.
- Multiple workspaces per account
- Separate form, branding and tickets per workspace
- Switch workspaces from the dashboard
Built to plug into your product
A JSON REST API with API keys lets you open tickets, update them and add messages from your own code.
- Create, list, read, update and delete tickets
- Post messages to a ticket
- API key authentication
- Interactive OpenAPI reference
What we deliberately leave out
Uplio doesn't do live chat, phone support, a knowledge base or AI chatbots. If you need those, a bigger help desk is a better fit, and our comparison pages say so honestly. If you don't, you get a tool your whole team understands on day one.